Returns Policy

At Fashionelvis, we strive to ensure your complete satisfaction with every purchase. Here are the details of our return policy:   



 Eligibility for Returns
  1. You may return an item within 180 days from the date of delivery. This allows you sufficient time to examine and assess the product.
  2. The item must be in its original, unused condition, with all tags, labels, and packaging intact. We reserve the right to deny a return if the item shows any signs of wear, alteration, or damage.
Return Process
  1. To initiate a return, please visit our website and log in to your account. Navigate to the "Order History" section and locate the order containing the item you wish to return. Click on the "Return Item" button next to the product.
  2. Alternatively, you can contact our customer service team at [email protected]. Provide your order number and a brief description of the reason for the return. Our team will guide you through the process and provide you with a return authorization number if necessary.
  3. Once you have received the return authorization, carefully package the item in its original packaging or a suitable substitute. Include a copy of the return authorization and any accompanying documentation.
  4. Ship the package back to us using a reliable shipping carrier. We recommend retaining proof of shipment in case of any issues.
Refund Options
  1. Upon receipt and inspection of the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-10 days for the refund to be reflected in your account, depending on your financial institution.
  2. If you received the item as a gift and do not have access to the original payment method, please contact our customer service team. We will work with you to explore alternative refund options, such as store credit.
Exceptions to Returns
  1. Final sale items, which are clearly marked as such during the purchase process, are not eligible for return. These items include certain limited-edition products or items purchased during special promotions.
  2. Intimate apparel, such as underwear and swimwear, can only be returned if the hygiene seal is intact and the item has not been worn or washed.
We are committed to providing a seamless and fair return experience. If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to our customer service team. Your satisfaction is our top priority.